Customer Service
Health care facilities are scored in a number of ways - and those scores have become more numerous and more accessible to the public over the years. Many scores are based on specific medical services or outcomes. But these numbers only tell part of the story: they may reflect skill, but do they reflect compassion? The right medicine may be given, but did the patient understand the treatment? The room might be private, but was it quiet and clean?
We, the customer service unit of Al-Salama hospital are keen to answer these questions honestly through periodical surveys occurred in both inpatients and outpatients departments in order to discover points of strength to intensify them and points of weakness in order to eliminate them. Daily, monthly, quarterly & yearly reports are executed followed up directly by top management to ensure their awareness of customers’ daily complaints and taking immediate corrective and preventive actions towards chronic problems. Our customer is always first and we are keen to do so.
The customer service unit is one of the competitive advantages, which works to keep the hospital aligned with its competitors and increase its share in the market of medical services. Customer service efforts are based on the voice of the customers to enhance building long term relationships with them.
